DELIVERY
For a limited time CHRISTENSEN COPENHAGEN are offering Free Shipping on all orders. We use a combination of courier companies based on your location to ensure that your order is delivered as quickly as possible.
CHRISTENSEN COPENHAGEN delivers to addresses within Australia only. At this time, we are not able to deliver to PO Boxes or Parcel Lockers.
Our warehouse operates during business hours Australian Eastern Standard Time, Monday to Friday, excluding weekends and NSW public holidays.
Orders received before 12pm on weekdays will be processed and shipped on the same business day. Orders placed after 12pm will be processed and shipped next business day. Orders placed on weekends will be processed and dispatched next business day.
Orders placed during Sale or Promotional times may take longer to process. Please allow an additional 24 hours for dispatch.
You will receive an email notification once your order has been dispatched from our warehouse with a tracking number to monitor the delivery.
RETURNS
Full price merchandise purchased via CHRISTENSEN COPENHAGEN can be returned for a full refund or credit voucher within 14 days of receipt.
Sale merchandise can be returned for store credit only. Final sale items are not eligible for returns. Any order placed with a store credit will not be eligible for a refund or an exchange.
Returns are processed on merchandise only, less any shipping costs paid, unless faulty.
Returned items must be in their original condition; unworn, unused, unwashed, with swing tags attached and are accepted at the discretion of our team.
We are not able to offer exchanges and instead encourage you to place a new order to secure your desired item, and returning the the original item for a refund.
To make a return, please get in touch with us at info@christensencopenhagen.com.
We make the best efforts to quality control all items prior to dispatch. In the case that something is faulty or damaged, please get in touch with us at info@christensencopenhagen.com and also include a brief description of the fault.
Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process, depending on your financial institution. For online orders only.
Store credits will be processed once your returned item/s have been received, and your credit note details will be sent to you via email. Store credits are non-transferable and are valid for use at christensencopenhagen.com only and cannot be used in store.
Any order placed with a store credit will not be eligible for a refund or an exchange.
